At Ocean Pearl Pets, we strive to provide a seamless and efficient shopping experience for all our customers, both near and far. Our shipping policy outlines the details of our shipping procedures, including delivery times, costs, and any special considerations.
Shipping Zones and Availability
We currently offer shipping within Pan india. Please note that certain products, such as live animals or perishable items, may have shipping restrictions based on location and local regulations.
Shipping Methods and Delivery Times
- Standard Shipping: Orders are typically processed and shipped within 2 of payment confirmation. Delivery times vary depending on the destination and selected shipping method.
- Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options at an additional cost. Please select the expedited shipping option during checkout for expedited processing and delivery.
- Live Animal Shipping: Live animals are shipped using specialized carriers and methods to ensure their safety and well-being during transit. Delivery times and costs for live animals may differ from standard shipping rates and times. Please refer to our live animal shipping policy or contact us directly for more information.
Shipping Costs
- Flat-Rate Shipping: We offer flat-rate shipping for standard orders within our shipping zones. Shipping costs are calculated based on the total weight of the order and the destination.
- Free Shipping: From time to time, we may offer free shipping promotions for qualifying orders. Details of any free shipping offers will be clearly communicated on our website or during the checkout process.
Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
- Live Animal Shipments: For live animal shipments, tracking information will be provided, and our customer service team will be available to assist you with any questions or concerns regarding the delivery of your pet.
Shipping Restrictions
- International Shipping: At this time, we do/do not offer international shipping. Please refer to our shipping information page or contact us directly for more information.
- PO Box Addresses: We are unable to ship to PO Box addresses for certain items, including live animals and oversized products. Please provide a physical address for delivery.
Delivery Issues and Concerns
If you encounter any issues or concerns with your delivery, such as delays, damages, or missing items, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your complete satisfaction.
Questions?
If you have any questions or require further clarification regarding our shipping policy, please don’t hesitate to contact us. We’re here to help and ensure that your shopping experience with Ocean Pearl Pets is enjoyable and hassle-free.